Tools & Technology

Do you need specialist social advertising software

Written by Lucy Hall and reviewed, fact-checked and signed off by a SocialDay editor before publication. Read our editorial standards and corrections policy. Spotted something wrong? Tell the newsroom.

An advertising tool is not a strategy, and a larger software bill does not automatically improve campaign performance. Before adding a specialist platform, identify what the team cannot do efficiently or reliably with its current setup.

A small team working on one or two networks may be well served by native campaign tools and a disciplined reporting process. A larger operation managing many markets, accounts and creative variations may face a different problem. Compare the work, not simply the features.

Separate execution, creative and reporting

List where effort is spent: building campaigns, adapting creative, checking setup, managing budgets, producing reports and coordinating approvals. These are distinct tasks. A reporting connector does not necessarily manage campaigns, while a creative production tool does not necessarily provide cross-channel attribution.

Record account numbers, campaign frequency, markets, creative volumes and staff roles. Identify repeated errors and their consequences. Is the team rebuilding the same structure, missing naming conventions or struggling to reconcile results?

Products such as Smartly can enter a specialist shortlist, but only after the requirement is clear. Ask for a demonstration of the exact account structure and networks involved.

Check what native tools already provide

Document the existing platform features and the workflows the team actually uses. Sometimes the problem is incomplete training, inconsistent naming or missing approval ownership. Fix those before assuming a third party is necessary.

Where several native interfaces create genuine duplication, quantify it. Count time spent repeating equivalent work and distinguish unavoidable channel-specific decisions from administrative repetition.

Test whether the proposed tool preserves the controls and formats you need. New native features may not immediately appear in a third-party interface. Ask how gaps and API changes are handled.

Make permissions and spending controls central

Define who can create, approve, launch and change budgets. Check that access is appropriate for agencies, clients and regional teams. Trial permission boundaries using a safe setup.

A product demonstration should not require unapproved advertising spend. Use a sandbox, paused draft or otherwise controlled test where available. Any live pilot needs an explicit budget and accountable campaign owner.

Test logs, alerts and recovery from mistakes. Can the team identify who changed a budget? Can it stop a problematic automation? Where is the source of truth if the specialist tool and native platform show different states?

Compare total cost with the problem solved

Keep media spend separate from software fees. Include licence costs, usage or spend-linked charges, onboarding, creative production, data connections and staff time.

Consider a hypothetical platform costing $600 monthly and saving eight administrative hours at an internal value of $35 per hour. That is $280 of capacity value, leaving $320 to justify through other benefits before setup costs. This is an evaluation example, not a claim about a particular vendor.

Do not fill the gap with an assumed performance uplift. Faster creative testing or fewer errors may provide value, but that value needs evidence. If the objective is reduced risk, explain the actual risk and control rather than inventing a revenue figure.

Run a comparable pilot

Choose a representative campaign workflow and a clear baseline. Measure setup time, review effort, errors, reporting time and the quality of decisions. Compare similar jobs and account for the learning period.

If evaluating performance, define the experiment carefully. Different audiences, budgets, offers or creative can explain a result independently of the software. Document those changes rather than attributing everything to the tool.

Ask the operators whether they still need to return to native interfaces. A product can be valuable even with some native work remaining, but the business case must reflect the real workflow.

Your advertising technology decision

Record the bottleneck, scale, native capabilities, required networks, permissions, spend controls, fee basis, pilot budget, operational measures and exit plan.

Buy when the trial demonstrates enough operational or performance value to justify the cost. Stay with native tools when they meet the requirement and the proposed specialist adds administration without a measurable benefit.