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    Community Management

    How to choose community management and customer engagement tools
    October 11, 2026
    •5 min read
    Lucy Hall
    Lucy HallView profile →

    How to choose community management and customer engagement tools

    Choose software around the conversations your team must resolve, then test ownership, escalation and human handover.

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    Discord sorts 90% of accounts into age groups without asking, as platform bets behavioural signals beat ID scans
    September 24, 2026
    •5 min read
    Lucy Hall
    Lucy HallView profile →

    Discord sorts 90% of accounts into age groups without asking, as platform bets behavioural signals beat ID scans

    The chat platform is classifying most users as adult or teen automatically using account patterns instead of selfies. The shift follows a 2025 vendor breach and months of privacy backlash, but leaves adults open to being locked out by an algorithm with no warning.

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    Threads hits 500 million users and launches Your Algo, the private feed control that could end 'Dear Algo' posts
    July 23, 2026
    •5 min read
    Lucy Hall
    Lucy HallView profile →

    Threads hits 500 million users and launches Your Algo, the private feed control that could end 'Dear Algo' posts

    Meta's Twitter rival reached half a billion monthly users on 17 June while rolling out Your Algo, a private feed customisation tool that shifts algorithm negotiation from public performance to personal control. For brands, that changes what community managers should be posting.

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    Instagram photo comments turn the comment section into a visual conversation pit
    July 21, 2026
    •5 min read
    Lucy Hall
    Lucy HallView profile →

    Instagram photo comments turn the comment section into a visual conversation pit

    Instagram is rolling out photo comments this month, letting users reply with images instead of just text. For brands and creators, this shifts community management from moderating words to policing a visual free-for-all.

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    Instagram's photo comments and grid reordering mark the end of the read-only profile
    July 7, 2026
    •5 min read
    Lucy Hall
    Lucy HallView profile →

    Instagram's photo comments and grid reordering mark the end of the read-only profile

    Two features rolled out in June 2026 turn Instagram from a broadcast platform into a conversational workspace, forcing a rethink of community management workflows and how brands use their own content.

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